At Timy, we understand that sometimes a purchase may not meet your expectations. That's why we have a straightforward refund policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you may be eligible for a refund. Please review the following guidelines to understand our refund process:
1. Eligibility: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within 7 days of the purchase date.
2. Proof of Purchase: To initiate a refund, you will need to provide proof of purchase, such as an order number or receipt. This helps us verify the transaction and process your refund more efficiently.
3. Refund Method: Refunds will be issued in the original form of payment used for the purchase. If the payment was made by credit card, the refund will be credited back to the same card. If the payment was made by cash or check, a refund check will be issued.
4. Return Shipping: The cost of return shipping will be the responsibility of the customer, unless the return is due to a defective or incorrect item received. In such cases, we will provide a prepaid shipping label for your convenience.
5. Processing Time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Please allow up to 10 business days for the refund to be processed and reflected in your account.
6. Exclusions: Certain items are not eligible for a refund, including personalized or custom-made products. Additionally, any items that are damaged or show signs of wear and tear may not be eligible for a full refund.
7. Contact Us: If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.
At Timy, we strive to provide high-quality products and exceptional customer service. We value your trust and aim to make your shopping experience as seamless as possible. If you have any further questions about our refund policy, please refer to our Terms and Conditions or reach out to our customer support team.